End User License Agreement
End User License Agreement Effective Date: September 30, 2026
This End User License Agreement (“Agreement”) is a legal agreement between you, either an individual or a legal entity (“You” or “User”), and Complete Shop Manager LLC (“Company,” “we,” or “us”), governing your access to and use of the Complete Shop Manager software-as-a-service platform and any related mobile or web applications (collectively, the “Service”).
By creating an account, clicking “I Agree,” or otherwise accessing or using the Service, you agree to be bound by this Agreement. If you do not agree, do not access or use the Service.
1. License Grant
Subject to your compliance with this Agreement and timely payment of all applicable subscription fees, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business operations at the authorized shop locations associated with your account.
2. Account Registration
You must provide accurate, current, and complete information when registering for an account and keep that information updated. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately at support@completeshopmanager.com if you suspect unauthorized use. Each account may be used only by the authorized shop or business entity for which it was created.
3. Restrictions on Use
You agree not to:
- Copy, modify, distribute, sell, or sublicense the Service or any part of it.
- Reverse engineer, decompile, or disassemble the Service.
- Use the Service to develop a competing product or service.
- Access or attempt to access another user’s account or data without authorization.
- Upload or transmit malicious code, spam, or unlawful content.
- Use the Service in any way that violates applicable law or regulation.
- Resell, rent, or lease access to the Service to third parties.
4. Subscription and Payment
Access to the Service requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis as selected at signup. All fees are non-refundable except as expressly stated in our Refund Policy or required by applicable law. We reserve the right to change pricing upon thirty (30) days’ notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. Failure to pay may result in suspension or termination of your account. You are responsible for all applicable taxes.
5. Your Data
You retain ownership of all data you submit to the Service (“Your Data”). You grant us a limited license to process Your Data solely as necessary to provide the Service. We maintain logical separation between shops in our multi-tenant environment. We will not sell Your Data to third parties.
You are solely responsible for the accuracy and legality of Your Data. We are not responsible for any loss of data resulting from your actions or from circumstances beyond our reasonable control. We strongly recommend maintaining independent backups of critical business records.
6. Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into this Agreement by reference. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.
7. Intellectual Property
The Service, including all software, designs, text, graphics, and other content (excluding Your Data), is the exclusive property of Complete Shop Manager LLC and its licensors, protected by copyright, trademark, and other intellectual property laws. Nothing in this Agreement transfers any ownership rights to you. All rights not expressly granted are reserved.
8. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPLETE SHOP MANAGER LLC OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
10. Indemnification
You agree to indemnify, defend, and hold harmless Complete Shop Manager LLC and its officers, directors, employees, agents, and successors from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your violation of this Agreement; (b) your use of the Service; or (c) Your Data.
11. Term and Termination
This Agreement is effective when you first access the Service and continues until terminated. Either party may terminate this Agreement by providing written notice. We may suspend or terminate your account immediately for breach of this Agreement, non-payment, or if required by law.
Upon termination, your license to use the Service ends. We will make Your Data available for export for thirty (30) days following termination, after which it may be permanently deleted.
12. Modifications to the Agreement
We may update this Agreement from time to time. We will notify you of material changes by email or by a prominent notice within the Service at least fourteen (14) days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Agreement.
13. Governing Law and Dispute Resolution
This Agreement is governed by and construed in accordance with the laws of the Commonwealth of Puerto Rico, without regard to its conflict of law provisions. Any dispute arising from this Agreement shall be resolved exclusively in the courts of competent jurisdiction located in Puerto Rico, and you consent to personal jurisdiction in those courts.
14. General
- Entire Agreement. This Agreement constitutes the entire agreement between you and Complete Shop Manager LLC regarding the Service.
- Severability. If any provision of this Agreement is found unenforceable, the remaining provisions will continue in full force.
- Waiver. Our failure to enforce any right or provision is not a waiver of that right.
- Assignment. You may not assign this Agreement without our prior written consent. We may assign this Agreement freely.
- Notices. Notices to us must be sent to the contact information below. We will send notices to the email address associated with your account.
© 2026 Complete Shop Manager LLC. All rights reserved.