Smarter Shopkeeping
Run Your Shop With Confidence
Simple pricing.
Get better tools.
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Most shop management platforms lure you in with a cheap base price, only to hide the features you actually need, like digital inspections, inventory tracking, or multi-user access, behind expensive tier jumps and add-on modules.
We keep it simple: one predictable price with zero feature gating. You get complete access to every core tool your shop needs, plus every new feature we launch, without ever paying extra or buying add-ons.
Zero Feature Gating:
Every shop gets full access to the complete toolset right out of the box—no locked features or “enterprise-only” tiers.
Predictable Monthly Costs:
One straightforward rate means no unexpected price hikes as your business grows.
Instant Platform Updates:
When a new tool or feature drops, it rolls out automatically to your account at no extra charge.
Built for SMB Scale:
You get enterprise-level shop organization tailored specifically to fit small and mid-sized shop budgets.
Manage bookings, customers, estimates, invoices, and payments.
Shop Operations
Service & Repair Workflow
- Pipeline Management: Seamless progression from initial appointment booking to active RO.
- Vehicle & Customer Onboarding: Built-in VIN decoding plus a CSV import migration tool to bulk-transfer existing customer and vehicle databases.
- Diagnostics & Hints: Customer concern checklists paired with a built-in library that supplies “Tech Hints” based on logged issues.
- Labor & Payroll Flexibility: Supports both hourly and flag-hour compensation structures, featuring line-item tech assignments so multiple technicians can work on a single RO.
- Time Tracking & Analytics: Integrated labor time tracking alongside high-level dashboards and shop reports.
Standout & Unique Features
Customer Data Ownership & Transparency: All customer history and digital receipts live permanently on the system, fully visible to customers through a dedicated portal where they can approve work estimates.
Native Payment Kiosk: A built-in payment portal software that runs on any standard tablet, bypassing expensive proprietary hardware.
Multi-User Cost Efficiency: Add unlimited users without needing to create or pay for dedicated business email accounts for each employee.
Zero Feature Gating: Every tool and upcoming release is included in the single flat rate.
Manager shop inventory, orders and parts groups.
Inventory
Inventory Management
- Control & Categorization: Full oversight of inventory with customizable categories, subcategories, and individual items.
- Parts Grouping: Link multiple parts directly to preset labor jobs for rapid estimate and repair order (RO) creation.
- RO Allocation & Tech Notifications: Allocate parts directly from inventory to active ROs and push instant in-app alerts to technicians when parts are ready.
- Reporting & Pipeline: Comprehensive inventory reporting, with live supplier integrations currently in development.
Work Smarter, With Integrations Built for Busy Shops
Your shop already uses tools you trust. Complete Shop Manager connects to them — so your data flows automatically instead of getting re-typed, lost, or forgotten.
Stop Double-Entering Everything
Every time a technician writes something in one system and someone else enters it in another, you’re paying twice for the same work. CSM integrations cut that out entirely.
Connect the tools you already rely on:
PayPal, Stripe, Square
Collect payments directly from the invoice. No separate terminal, no reconciliation headaches.
Xero & QuickBooks
Invoices, payments, and expenses sync automatically. Your books stay current without a single manual export.
Twilio SMS
All communication with a customer about a repair order, stays with the repair order. Easily go back later and see what was said..
Parts suppliers
Check availability and pricing without leaving the repair order screen. Coming soon!
Everything Talks to Everything
When your shop management software, accounting platform, and customer tools all share the same data, mistakes disappear. No mismatched invoices. No forgotten follow-ups. No end-of-month scramble to reconcile numbers.
Complete Shop Manager is the hub your shop has been missing.
One platform.
Every tool you need.
Repair orders, customer history, parts inventory, scheduling, and invoicing — all in one place. No more jumping between spreadsheets, sticky notes, and disconnected software.
Complete Shop Manager pays for itself in the first week.
Stop Leaving Money on the Table
The average auto repair shop loses hours every week to paperwork, missed follow-ups, and inventory guesswork. Complete Shop Manager fixes that.
Here’s what shops typically save:
- 2–4 hours/day on repair order management and customer lookups — that’s a full technician shift recovered every week
- 10–15% on parts costs by tracking inventory, catching over-ordering, and flagging unused stock before it expires
- $300–$600/month in missed service upsells — CSM flags overdue services automatically so nothing slips through
- 1–2 billing errors per week eliminated with built-in invoice accuracy checks
The math is simple. At 2 hours saved per day at $75/hr shop rate, that’s $750/week — $39,000/year back in your pocket.
How Much Could You Save?
Enter your shop details for a personalized estimate.
Your Shop
Estimates use conservative industry benchmarks. Actual results vary.
Your Estimated Savings
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Recovered Deferred Work Follow-up reminders recapture declined services$0
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Admin Time Savings Faster estimates, invoicing & history lookup$0
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Technician Efficiency Less non-wrench time = more billable bay hours$0
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Parts & Inventory Reduced shrinkage and emergency-order markups$0
Not just shop. Manage leads, deals and inventory, .
Auto Sales
All-in-One Operations: Manage service repairs and vehicle sales from a single screen without toggling between disjointed software tools.
Streamlined Lead Tracking: Capture and nurture potential vehicle buyers directly within your existing workflow.
Complete Inventory Control: Track vehicle acquisition costs, reconditioning expenses, and floor plan details in one place.
Zero Cost Upgrade: Automatically rolls out to all active subscribers at no additional charge, staying true to your single-price model.
Complete Shop Manage Pro is built around security.
Security
Database & Data Isolation
Multi-Layer Query Defense: Form security is enforced at both the UI control level and the backend query level to block unauthorized data manipulation or unauthorized API calls.
Dedicated Databases: Every paying shop receives its own isolated database, ensuring absolute multi-tenant data segregation with zero risk of cross-shop data leaks.
Access & Identity Management
Cost-Free “Ghost” Email Logins: Provision secure, system-generated login credentials for employees without requiring shops to purchase additional paid business email accounts.
Granular Role Controls: Precise, field-level permissions (None, View, or Edit) across virtually every data point and feature in the platform.
Device Flexibility & Cloud Security
Accountability: Individual, distinct user accounts ensure complete audit trails for every action taken within the system.
100% Mobile Access: Cloud-native design allows authorized technicians and staff to securely track time, order parts, or manage ROs from personal or shop mobile devices.
Find Out What’s Costing Your Shop Time and Money
Every shop has weak spots. Most owners have a gut feeling about where they are — but gut feelings don’t fix the problem.
The CSM Shop Health Scorecard gives you a clear, honest picture in under 2 minutes. Answer 8 quick questions across the areas that matter most — customer communication, repair order speed, parts inventory, technician productivity, declined services, financial visibility, and more.
When you’re done, you get a score out of 100, a full breakdown by area, and personalized recommendations based on your specific answers. We’ll email you the results so you can share them with your team.
No fluff. Just an honest look at where your shop stands — and what to do about it.
Is Your Shop Running at Full Potential?
Answer 8 quick questions and get your free Shop Health Score.
- Under 2 minutes
- 8 questions
- Instant personalized results
Customer Communication
When a vehicle is ready for pickup, how do you notify the customer?
Repair Order Speed
How long does it take to write up a complete repair order — from check-in to invoice?
Parts & Inventory
How do you track parts and shop inventory?
Technician Productivity
How much time do your techs spend on non-wrench tasks — looking up history, waiting for job assignments, writing notes?
Declined Services
What happens when a customer declines a recommended repair?
Financial Visibility
How quickly can you answer: "How much revenue did we collect this week?"
Customer & Vehicle History
When a returning customer calls, how fast can you pull their complete service history?
Business Insights
Do you know which services, technicians, or time periods generate the most profit?
Area Breakdown
Where CSM Helps Most
Get Your Full Report
We’ll email your score, breakdown, and personalized tips — no spam, ever.