Digital Vehicle Inspection (DVI)
Walk the car, send the inspection — no paperwork
CSM’s Digital Vehicle Inspection lets your technician or advisor walk through every inspection point on the phone and rate each one in seconds. When the inspection is complete, the results go straight to the customer’s portal with one tap. No clipboards, no scan-to-email, no retyping.
- Technicians and advisors conduct inspections directly from the mobile app — no desktop required
- Each inspection item gets a one-tap rating: Good, Advisory, or Needs Attention
- Add notes and photos to any inspection item straight from the phone camera
- Inspection items link to labor presets so flagged items become billable with one tap
- Send the completed inspection to the customer’s portal with one tap from the RO
- Customers see a clear summary of every inspection point with color-coded ratings
- Inspection templates are fully customizable to match your shop’s standard inspection form
- A default template is seeded automatically so you can start inspecting on day one
One inspection, two roles
Either the Advisor App or the Technician App can start, continue, and complete an inspection — both see the same live data. A technician can conduct the walk-around while the advisor monitors progress from their own device and sends the results to the customer the moment the inspection is done.
From inspection to invoice
Inspection items flagged as Needs Attention can be linked to labor presets from your shop’s library. When the customer approves the work, those items are already priced, linked to the correct concern, and ready to bill — no duplication, no rekeying.
What the customer sees
After the inspection is sent, the customer opens their portal and sees the full report — every category, every rating, every photo and note your tech added. Items are color-coded so they can understand the report without any explanation from the shop. The customer can approve or decline work items directly from the report.