Concern Catalog

Capture what the customer said — in their words

The Concern Catalog is a structured library of customer complaints that advisors pick from on every Repair Order. Instead of free-typing “car makes noise,” the advisor selects “Grinding noise when braking” from a category tree — giving the technician a clear, consistent complaint to work from. The catalog ships with over 250 common concerns pre-loaded, organised by vehicle system, and your shop can add its own favorites to the top of the list.

• Over 250 common concerns pre-loaded across every major vehicle system (Engine, Brakes, HVAC, Electrical, and more)
• Two-level category tree — advisors narrow from system to symptom type in two clicks
• Each concern includes a tech prompt: a one-line inspection hint shown only to the technician
• Pin your most-used concerns as shop favorites so they appear at the top of the picker
• Advisors can still type a custom complaint — unusual entries are logged and can be promoted to the catalog later
• Concerns are separate from labor lines, keeping the customer’s complaint distinct from the billable repair
• Works alongside customer synonyms so a search for “squealing brakes” still finds the right concern