Service
Comprehensive tools for tracking every job from the moment a customer pulls in to the moment they drive away satisfied. Build estimates, manage labor, track approvals, and close out jobs — all in one place.
Repair OrdersThe job ticket that keeps your whole shop in sync Every job in CSM lives in a Repair Order. From…→Labor PresetsStop typing the same job description every time Labor Presets are reusable job templates for the services your shop performs…→Labor ApprovalA manager signs off before work leaves the bay The Labor Approval workflow gives managers a formal checkpoint before a…→Concern CatalogCapture what the customer said — in their words The Concern Catalog is a structured library of customer complaints that…→Digital Vehicle Inspection (DVI)Walk the car, send the inspection — no paperwork CSM’s Digital Vehicle Inspection lets your technician or advisor walk through…→