Five Apps. One Subscription.
No App Store. No extra subscriptions. No third-party platforms.
Most shop software gives you a desktop app and a bill for everything else. CSM ships five purpose-built apps in a single subscription — a full desktop hub for shop management, a customer portal that customers install on their phones, a mobile app for advisors on the service drive, a mobile app for technicians in the bay, and a self-service payment kiosk for your waiting room counter. Every role in your shop has a tool built exactly for how they work.
App 1
CSM Desktop
The complete shop management hub. Repair orders, billing, labor and parts tracking, scheduling, payroll time clock, reporting, inventory, and accounting sync — all in one place.
For: owners, office staff
App 2
Customer Portal
Customers install it from their browser — no App Store, no download. They get push notifications when you send an update, two-way messaging, live repair status, full invoice history, and digital inspection reports.
For: your customers
App 3
Advisor App
A mobile workspace for service advisors on the drive. Scan a VIN barcode to pull up the vehicle and open ROs instantly. Add concerns and labor, update advisor stage, start a digital inspection, and send results to the customer — without going back to the desk.
For: service advisors
App 4
Technician App
Built for the bay. Techs see only their assigned jobs, clock in and out on individual labor lines with a live timer, update job progress, add tech notes, run digital inspections, and scan VINs — all from their phone without touching the desktop.
For: technicians
App 5
Payment Kiosk
Lock any tablet into kiosk mode and your waiting room counter becomes a self-service checkout terminal. Customers see their itemized invoice, pay with a card or PayPal, and the screen resets for the next customer — no staff involvement required.
For: walk-in checkout
All five apps share the same data in real time. A concern an advisor adds on the drive appears on the technician’s screen before they walk to the car. A payment collected at the kiosk posts to the Repair Order immediately. An inspection the tech completes shows up on the advisor’s app the moment it’s done. One system. Every role. No gaps.