Customer Experience
Customers expect fast, transparent communication. CSM gives them a full self-service app they can install on their phone — no App Store required. They receive push notifications the moment the shop sends an update, reply directly from the message thread, and see their full repair and payment history any time. Your team gets every reply right in the Repair Order. No phone tag, no third-party messaging fees, no missed messages.
Customer PortalA full customer app — no App Store required The CSM Customer Portal is a Progressive Web App (PWA) your…→MessagingKeep your team connected without leaving the system CSM's built-in messaging keeps communication between advisors, technicians, and the parts counter…→Payment KioskLet customers pay at the counter without tying up your staff Lock any browser into Kiosk mode and your waiting…→Multi-language SupportRun your shop in English and Spanish — at the same time CSM ships in English and Spanish, built for…→