Complete Shop Manager • Pro
Complete Shop Manager is one connected system for the whole shop — built on a genuinely shared view of customers and vehicles, with the role-aware workflows, real inventory and parts quoting, flexible payments, and a customer portal that most shop software either fakes or skips. It’s fast, it’s clean on any screen, and it protects your data and your customers’ privacy without you having to think about it.
Complete Shop Manager is one connected system for the whole shop — built on a genuinely shared view of customers and vehicles, with a concern catalog, role-aware workflows, per-line customer approval, real inventory and parts quoting, appointment-to-RO intake, attendance, flexible payments across three processors, a customer portal, a messaging channel, CSV onboarding, and an optional used-vehicle sales operation — most of which other shop software either fakes or skips. It’s fast, it’s clean on any screen, and it protects your data and your customers’ privacy without you having to think about it.
Simple pricing
- Trial — free, for as long as you want it. Full access to every feature so you can build a complete estimate — customer, vehicle, labor, parts, totals — and see exactly what the app does before paying anything. The number of saved repair orders is capped.
- Pro — one price, one paid tier. Unlimited saved repair orders, plus Payments, staff sub-accounts, Data Migration, Customer Messaging, and the Vehicle Sales module. No per-seat and no per-customer charges. Upgrade through PayPal in a few clicks; monthly or annual, your choice.
A shop that wants to stop for a while deactivates the whole account rather than downgrading — nothing is deleted, and reactivating is free until the date you’ve already paid through.
CSM Pro: Free Trial Access
Try it free. No card, no call, no pressure.
Build a real estimate — add a customer, decode a VIN, write up labor and parts, watch the totals calculate — before you spend a dollar. The interface is wide open.
Included in Your Trial:
- Repair orders, scheduling, customers, vehicles, inventory
- The full UI so you can see exactly what you’re buying
- No expiry, no nag emails
The trial caps saved repair orders. Pro removes the cap and adds the features below.
A handful of features — Payments, sub-accounts, and a few others — need your own dedicated database and are Pro-only. Everything else is live and real.
Upgrade to Pro: Full Access
One price. Everything unlocked.
- Unlimited repair orders
- Payments — PayPal, Square, and Stripe, all three at once
- Staff sub-accounts with per-area permissions
- Customer Messaging (WhatsApp, per RO)
- CSV import — bring your customers, vehicles, and inventory
- Vehicle Sales module for lot operations
No per-user fees. No per-location fees. One shop, one price.
Built by people who’ve been under a hood
The Complete Shop Manager team came up in automotive — not in training rooms, in real bays with real flag sheets and real service advisors whose heads appeared over the toolbox when a job ran long. We know what a busy flat-rate day feels like. We know what it’s like to have the parts guy drop the wrong item on your cart, or to lose twenty minutes hunting down a concern the advisor wrote as “makes a noise.” We know what it feels like to be handed a tablet loaded with software built by people who have never changed a serpentine belt.
When we moved into software development, we didn’t leave any of that behind. The gap we kept running into: shop management software is written by people who understand software, not shops. The workflows are built around what’s easy to program, not what’s easy to do at 2 PM on a Tuesday with four cars in the air and a customer at the counter. The technician’s screen is an afterthought. The permissions don’t reflect how a real shop is organized. Nobody on the product team ever waited on a part.
Complete Shop Manager was built from the floor out. Not “we interviewed some shop owners” out — this team has done the work. The technician’s view is first-class, not a stripped-down page bolted to the edge of a manager’s interface. The concern catalog exists because “customer states noise when braking” and “replace rear brake pads” are two different things that too many systems conflate, and a technician needs the customer’s actual words to do good diagnostic work. The per-line customer approval history exists because we’ve watched advisors and customers disagree about what was authorized, and “it was in the notes” is not good enough. The role-based field access exists because a technician’s cost column is nobody else’s business.
If you’ve spent time on the floor, you’ll recognize what this software is doing and why it’s built that way. If you own the shop and never turned a wrench yourself, you’ll hear it from your technicians — they’ll stop complaining about the software.